Customer Service Jobs Might Just Disappear Because Everyone Hates Talking To People

Customer Service Jobs Might Just Disappear Because Everyone Hates Talking To People

Ask any employee in a job requiring one to three years of experience what their least favorite part of their role is, and the answer you will get is almost guaranteed to be “dealing with people.” Whether your job involves answering customer phone calls, responding to e-mails, or working a service desk, dealing with angry, annoyed, or just plain ignorant members of the public is enough to make an unemployment check start to look pretty good. Unsurprisingly, the majority of Millennials agree with you – so much so that the customer service industry may disappear forever.

One of the biggest ways we hate interacting with people is in ordering our drive-thru breakfasts on the way to work, because who has time to actually make a balanced meal? One-third of drive-thru users aged 18-24 chose not to go into the restaurant purely because of their hatred for the general public, and honestly, I can’t say that I blame them. Fast food restaurants are scrambling to adapt to this preferential change, making the switch to automated ordering technology. While this is a change that all of us people-haters love, there’s a real chance that since this technology has been so well-received, that all customer service jobs in fast food could disappear, and it’s not a stretch to predict that this technology can seep into other customer service industries, eliminating those human roles as well.

So thanks a lot, millennials – due to your indifference for the human population, your generation has single-handedly begun the massacre of one of the largest job sectors in America. While it’s a comfort to know that I may never have to explain my 10-word Starbucks order to a confused employee ever again, I have to live with the fact that my convenience comes at the cost of thousands and thousands of jobs across the country. But hey, we’re not called the most entitled generation in history for nothing, amiright? On the bright side, you may never have to worry about answering one more customer complaint in your entry-level position ever again – sure, your job may disappear completely, but at least you won’t get yelled at over the phone. I’ll take that as a win.

[via Business Insider]

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Steph W.

Steph W. is a new Master's degree graduate with an intern's salary and six-figure taste. She realizes her expectations far exceed reality, so she spends her days pinning away Loubs she pretends are in her physical closet instead of her virtual one. Her hobbies include attempting to trapping her boyfriend into marriage before he finds out how insane she is and pretending that Black Box wine tastes as good as the kind she could afford when she was gainfully employed. Send her tips for getting out of student debt at

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