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Better be careful the next time you complain about your cable service, kids, because it might cost you your job.
That’s exactly what happened to a man named Conal, an accountant at a very prestigious, yet unnamed firm, who complained about his cable service to Comcast, the Great Satan itself, for various issues such as being double/overcharged for certain services, randomly cutting off the discount service he signed up for, and even such innocuous things as misspelling his last name on bills, which prevented them from being delivered. How about that? This guy is so honest he wanted to make sure he could get his bills so he could pay them.
Naturally, he tried to cancel his service and true to form, Comcast offered him premium movie channels and Free DVR service to stay, which Conal accepted. Instead of giving him those perks, they sent him a bunch of equipment he didn’t order, and billed him $1,820 for all of it to boot. Like any good accountant would, Conal compiled a list of all the charges Comcast mistakenly charged him for and, instead of dealing with some moron in customer service, he went above their heads and contacted Comcast’s controller’s office. They were equally as inept and awful as their customer service department, so Conal told them they were completely inept and awful at their jobs.
Not one to be insulted like that, Comcast used its satanic powers to figure out that Conal worked at an accounting firm that did business with Comcast. Comcast contacted a partner at the firm to discuss Conal, which led to an ethics investigation and Conal’s subsequent dismissal from his job. When Conal was fired, his employer flat-out told him that the reason for the dismissal was an email from Comcast that detailed conversations between Conal and Comcast employees. According to Conal, he had received nothing but accolades and good reviews at work.
Currently, Conal has sent a lawyer’s letter to Comcast in an attempt to resolve the situation. When Consumerist reached out to Comcast to ask if it was company policy to contact customers’ employers, they didn’t answer the question, but said that Conal “is not in a position to complain that the firm came to learn” about his dispute with Comcast. Furthermore, in a statement, they said that “Our customers deserve the best experience every time they interact with us,” and that “we will review his lawyer’s letter and respond as quickly as possible.”
Yeah, that’s one giant steaming load of bullshit. No company should interfere with a man’s livelihood just to be dicks. By the way, these are the assholes that also want to reduce your internet speed and are behind the effort to force the FCC and the government to take away Net Neutrality so they can make a ton more money by forcing you to pay extra to have faster speed on websites you love, such as Netflix, so, just a heads up on that one.
Be careful out there, y’all, don’t piss off Big Cable. Their retribution is swift and unrelenting..
[via Consumerist]
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Another reason I’m happy I have U-Verse.
Well I am glad I don’t have to deal with Comcast. RCN might have its issues, but it has nice, if not always competent, customer service reps.
John Oliver said it best, “Net Neutrality should be called Preventing Cable Company Fuckery.”