======= ======= ====== ====== ====== ===== ==== ====== ====== ===== ==== ======= ======= ====== ====== ====== ===== ==== ====== ====== ===== ====
By now, we’ve all seen the evil that cable companies do to the customers who pay them a premium for service. We’ve covered it in great detail. They randomly cut off service, charge you for channels you’ll never watch, and if you complain, they’ll harass you or find out where you work and get you fired.
We can file this one under “Cable Customer Service Hall of Fame.” If you’re an “asshole” to customer service on the phone, they’ll actually change your name on your bill to — you guessed it — “Asshole.”
Lisa Brown, a customer in Spokane, Wash., received this bill in the mail after she called Comcast to cancel her service. Her cable provider decided to change her husband’s name from “Ricardo” to “Asshole” for her efforts. Yikes. Apparently, Brown called to cancel the cable portion of the bill due to her family’s financial difficulties, and she was naturally bounced around to retention specialists trying to keep her money; when they couldn’t, they charged her a $60 cancellation fee.
She’s tried calling higher-ups at Comcast to get “Asshole” wiped from her account name (heh) to no avail. It was only after a consumer advocate blogger named Chris Elliott took on the case that Comcast even responded to her complaints.
Jenni Moyer, the senior director for Comcast corporate communications and possibly the most perpetually frustrated woman on the planet, confirmed to Yahoo that the company has apologized to Brown:
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change. We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
I hope that “appropriate steps” means free HBO, Showtime, and Cinemax for the Brown family forever, and once a month, Comcast employee Jimmy Fallon does a show from their living room. It’s only fair..
[via Via Yahoo!Tech]
Respond
@JayTasShow
@FireJayTas
Changing a customer’s name to Asshole in the system PGPM
You have to respect that move.
The customer’s last name was Brown too.
They should store it as Brown, Asshole from now on. Just to make me giggle
“Thorough investigation”…..right.