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I commend anyone that works full-time in customer service. The customer is always right which, in return, means you’re never right. Every single day, you’re fielding questions and complaints about stuff that’s largely out of your control, yet you have to swallow your pride and admit fault. It’s ugly.
So for a major company like Combos, you’d have to imagine they get some pretty awful requests coming in on the phone, through email, and online. Me? I’m a huge Combos guy and could even be considered a “satisfied customer” by most standards. I love me some Pizzeria Pretzel flavored Combos when I’m butt-deep on the couch watching the game. I look forward to road trip pit stops where I can fuel up on some Buffalo Blue Cheese that’ll get me down the stretch. Sure, every once in a while I’ll get bum pack that I’d hope would be a little more full, but at the end of the day, if you’re indulging in some Combos, all your worries go away.
But every bunch of apples has some bad ones, which means Combos does somehow get complaints. Especially to their 3,569 follower Twitter feed. Where people are complaining about some insanely stupid shit.
Hey @Combos thanks for the stone in my snacks. I swear I have the worst luck. pic.twitter.com/fvqgZyvMAC
— Ken Chapman (@KenChapmanCNY) May 10, 2016
A rock, dude? I’d understand if you were trying to complain about an overcooked fucking Combo, but that ain’t no rock, player. That’s the Combo equivalent of the blue-ish green chip at the bottom of the bag that you eat when no one’s looking. Don’t come into the Combo house touting that they’re putting rocks in your bag when they clearly aren’t.
@Combos does the pepperoni pizza flavor contain pork?
— t pritch (@trevprit) May 3, 2016
Yeah, man. Totally. They’re just putting fucking actual sausage in the damn Combos. If you’re this worried about what you’re putting in your body, why the fuck you eating combos, dude? Sit back and enjoy the artificial pizza flavoring. But with only the class that Combos bring to the table, their representative handled it with grace – “Thanks for your question. Please contact our Consumer Care team for assistance: 1-800-862-6293.”
@Combos what is this? There is no filling in my combos! I need justice! pic.twitter.com/O31sflOMrI
— Nick James Bitch (@NickBerdyck) February 11, 2016
I understand that noted Twitter user Nick James Bitch has a gripe here. Dude probably bought some nacho cheese ‘Bos with starry eyes and a hopeful heart only to realize that one of his Combos was lacking the filling he desired. That truly sucks. But are you really going to make someone do the paperwork needed in order to get you a new bag? Shake my damn head. Why can’t you handle this situation with grace like other people?
.@Combos explain yourself pic.twitter.com/y2FtsKPjKd
— zapp brannigan (@kadan8) April 25, 2016
Again, I get that Zapp Brannigan is pissed. But after Combos reached out in an effort to remedy the situation, she handled it perfectly.
@Combos you're good combos don't worry there was a lil bit at the bottom and the rest were full u guys r ok
— zapp brannigan (@kadan8) April 25, 2016
“You’re good, Combos,” is music to my ears. And I’m sure to their Twitter account manager’s ears as well.
Something is not right and this @Combos! I'm taking you guys to court if I don't get a free bag of Combos. pic.twitter.com/RnKVAMCcmc
— ItzAllDrama (@itzalldrama) April 1, 2016
Not only did this dude find his Combo issue large enough for it to warrant a spot on his timeline, he even decided to make a fucking video and send it to Combos threatening legal action. Have you no chill, ItzAllDrama?
@Combos can you make better bags lol this always happens pic.twitter.com/DCT01D2uqr
— Marina (@meowmarina4) March 24, 2016
Perhaps the scum of Combos complainers is the bag truthers. Maybe if you didn’t open the bag with such force, it wouldn’t rip halfway down the side. I understand that you’re fixin’ for some ‘Bos but you have no one to blame but yourself when you find yourself in this situation.
@Combos OMG my friend opened her pack of combos and look at this mess!!!!!! pic.twitter.com/xbay5Wv92J
— shiesty (@sammassarrow) April 23, 2016
You call this a mess? I’m sorry user Shiesty, but that’s a beautiful mess to me. It’s like the nacho version of Combos where there’s, like, a million money bites. You struck gold. That looks like the cookie dough batter you used to beg your mom to eat but weren’t allowed to because of the raw eggs. Getting a galaxy of conjoined Combos like that is similar to hitting the lottery.
@Combos where can I buy Combos in the UK? Just got back from USA and your combos are epic!!
— Ninja Assasin (@LoganWolfensten) March 24, 2016
At least this dude gets it. .
[via Combos]
Image via Twitter
Most customer service Twitters are pretty terrible, but I have to give a plug for Denny’s. Whoever runs that is certifiable and hilarious.
That is one of the strongest accounts I have seen in a while. Good on you, Denny’s.
I remember the time when I took to Twitter to blame Life Cereal for all of humanity’s problems. Needless to say, they did not reach out to me and ask if I would copywrite for them. I’ll chalk that up as a loss for them.
10/10 would hire and then immediately regret hiring for PR job. Gotchu fam.
Thanks man. Where are you based out of? I can flip the switch and churn out elegantly written lies like the best of them in the corporate world. I also have agency experience as a copywriter.
Can’t stop thinking about that Combo nachos comment and how I’ve deprived myself of Combo nachos for two and a half decades